Outcomes Architect (AI)

Location: Dublin, Ireland; hybrid work with office attendance on Mondays, Tuesdays, and Thursdays

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, workflows, and AI tools.

What you will do

• Drive workflow adoption, value realization, retention, renewal, and expansion across a book of named accounts.
• Partner with Solutions Consultants on account strategy, customer planning, renewal risk, and expansion opportunities.
• Design, configure, deploy, and troubleshoot Notion workflows that solve customer business problems.
• Build and manage customer success plans tied to measurable objectives and business value.
• Strengthen executive and team-level partnerships while contributing to predictable revenue.
• Develop and improve Outcomes Architect programs, playbooks, and interventions that mitigate churn and contraction risk.

Requirements

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including workflow mapping and translating business goals into implementation plans.
• Technical fluency and comfort building, configuring, and troubleshooting software with customers.
• Commercial awareness and experience managing renewal risk, expansion potential, and account strategy.
• Strong program and stakeholder management skills across multiple accounts, timelines, risks, and commitments.
• Curiosity about AI and a willingness to build with new tools and explore new ways of working.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts.
• Familiarity with usage-based or consumption-based business models.
• Experience working with shared account ownership across sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption.

Culture & Benefits

• In-person collaboration on designated Anchor Days: Mondays, Tuesdays, and Thursdays.
• Work at the intersection of AI, productivity, customer value, and revenue impact.
• Culture of craft, experimentation, intellectual curiosity, and practical use of AI.
• Equal opportunity workplace with reasonable accommodations available during the application process.