Associate Operations Client Partner (Retail Analytics)

Location: Sofia, Bulgaria; hybrid model with 3 days working from home and 2 days from the office

Salary: EUR 1,590–1,790 per month

Company

Consumer intelligence company providing retail measurement, consumer insights, advanced analytics, and technology platforms across more than 100 markets.

What you will do

• Manage operational client requests, MSD tickets, escalations, and issue resolution through direct client communication and cross-functional collaboration.
• Lead operations and quality review sessions with Data Operations and coordinate escalation meetings with clients and Customer Service.
• Translate client requirements into internal tasks, confirm delivery dates, and monitor execution through final delivery.
• Analyze retail sales data from major high-street retailers and investigate atypical results to identify root causes.
• Monitor data quality, correct issues, meet delivery deadlines, and support internal initiatives and transformation projects.
• Maintain operational documentation and best practices.

Requirements

• Strong proficiency in Microsoft Office, especially Excel data manipulation.
• Ability to understand and analyze large datasets, identify trends, and apply a systematic and logical approach to problem solving.
• Effective written and verbal communication skills in English at B2 level or higher.
• Strong critical thinking, organization, prioritization, and quality-management skills.
• Ability to learn new systems and maintain effective relationships with internal and external clients.
• Team-oriented approach and excellent communication skills.

Nice to have

• Knowledge of VLOOKUP and Pivot Tables.

Culture & Benefits

• Hybrid working environment with three home-office days and two office days per week.
• EUR 62 food vouchers and additional medical and life insurance.
• Three additional paid leave days when no leave from the previous year is overdue.
• Free access to LinkedIn Learning and an Employee Assistance Program.
• Volunteer time off, including Global Volunteer Day, with opportunities for development or relocation to other departments or countries.
• Office located near the city center with convenient public transportation access.