Manufacturing Partner Success Manager

Location: Remote role associated with Sofia, Bulgaria; working hours aligned with Eastern Time - USA and the USA holiday calendar.

Company

hirify.global operates a digital manufacturing marketplace connecting buyers with manufacturing partners and production capacity.

What you will do

• Drive partner success by resolving production blockers involving cost and lead-time discrepancies, freight inquiries, and label generation.
• Manage job cancellation requests, missing inspection documents, and PSS dispute resolutions.
• Monitor communication queues, prioritize tasks, and prevent production delays throughout the order lifecycle.
• Recover troubled orders and execute pull-in requests to support month-end and quarter-end targets.
• Collaborate with Operations and Quality CoE teams, maintain partner communication, and escalate complex risks to leadership.
• Identify automation opportunities, document revenue recognition requirements, and provide peer coverage during peak periods.

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related technical field, or equivalent experience.
• At least 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
• Knowledge of manufacturing processes, timelines, and documentation, with strong analytical, organizational, and multitasking skills.
• Experience with ERP tools, communication software, and quality management systems such as ISO 9001.
• Excellent verbal and written communication, stakeholder relationship management, attention to detail, and collaboration skills.
• English at C1+ level and availability for Eastern Time - USA working hours.

Nice to have

• Experience with hirify.global’s digital marketplace or similar platforms.
• Proficiency in data analysis tools such as Google Sheets.
• Experience working in a manufacturing environment.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Health and life insurance, paid vacation, sick leave, and floating and fixed holidays.
• Employee Assistance Program and wellbeing resources.
• Open, friendly, and collaborative working environment with support for initiative.
• Structured onboarding covering processes, technology, and systems.
• Ongoing wellbeing activities, charity projects, and development opportunities in a fast-growing environment.