Technical Writer (AI)

Location: United Kingdom. Frequent travel is required, including 2–4 trips per month during the first six months and approximately one trip per month thereafter. Travel will primarily cover the UK and Europe and may include customer sites, offices, workshops, training events, and conferences worldwide.

Company

hirify.global develops technology products and services for the power and rail industries, with additional research and development projects across scientific sectors and operations in more than 20 countries.

What you will do

• Create, maintain, and improve customer-facing product, configuration, behavior, analytics, training, onboarding, and release documentation.
• Apply documentation standards, templates, terminology, version control, and quality assurance practices across the product portfolio.
• Work with customers, field teams, Product Management, Engineering, Services, and Commercial teams to understand workflows and validate content.
• Translate complex technical concepts and product changes into clear, practical guidance for different audiences.
• Organize documentation catalogues, repositories, taxonomies, navigation structures, and reusable content.
• Support product launches, customer adoption, onboarding, and continuous improvement of documentation quality and accessibility.

Requirements

• Experience creating technical, product, or customer-facing documentation for software, SaaS, technology, or industrial products, including hardware and firmware-based solutions.
• Excellent written communication skills and the ability to explain complex concepts clearly and concisely.
• Experience creating user guides, knowledge-base content, training materials, or similar documentation.
• Strong attention to detail, accuracy, organization, and ability to manage multiple priorities.
• Ability to collaborate with technical subject matter experts and engage directly with customers and internal stakeholders.
• Ability to travel frequently within the UK and Europe and occasionally to other customer or business locations.

Nice to have

• Experience working in product, engineering, or technology organizations.
• Familiarity with content management systems and documentation platforms.

Culture & Benefits

• Cross-functional collaboration across Product Management, Engineering, Services, Commercial, customer, and field teams.
• Opportunity to work with industrial technology products used in power and rail environments.
• Exposure to customer installations, operational environments, workshops, training events, conferences, and hirify.global offices.
• Use of AI-assisted tools to improve content creation, review, summarization, maintenance, discoverability, and knowledge management.
• Human review, validation, and accountability remain required for all customer-facing content.