Travel Expert

Location: East Kilbride, South Lanarkshire, United Kingdom

Company

hirify.global is a UK-based business travel management company providing technology-enabled travel services and customer support for business clients.

What you will do

• Process bookings, amendments, and cancellations for UK, European, and worldwide business travel through multiple contact channels.
• Book flights, rail journeys, hotels, and ancillary services in line with client travel policies.
• Understand customer requirements through structured questioning and convert enquiries into bookings.
• Resolve customer and supplier queries, escalating issues where appropriate.
• Process data accurately in accordance with GDPR and ISO standards.
• Promote preferred suppliers while working toward team targets and service-level agreements.

Requirements

• Experience in retail travel or business travel.
• Knowledge of the travel industry and proven customer service experience.
• IT literacy, experience with email and web-based programs, and GDS skills using Galileo.
• Excellent written and verbal communication skills.
• Ability to work accurately under pressure in a fast-paced team environment.
• Strong logical and analytical skills with the ability to understand client needs and requirements.

Culture & Benefits

• Permanent full-time schedule, Monday to Friday, 37.5 hours per week.
• Generous holiday entitlement and a day off for your birthday.
• Hotel and airline discounts.
• Employee Assistance Programme and staff awards.
• £1000 refer-a-friend bonus with unlimited referrals.
• Bright, energetic, fast-paced, and inclusive working environment.