3 дня назад
Senior Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Engineer (AI): Building enterprise contact center transformations with Amazon Connect, generative AI agents, serverless backends, and React-based agent tooling with an accent on conversational AI, AWS infrastructure, and production-grade observability. Focus on optimizing AI latency and cost, implementing event-driven systems, and delivering secure, accessible customer solutions at scale.
Location: Remote from Brazil; current legal authorization to work in Brazil is required
Company
is an AI-first cloud services company delivering AWS, generative AI, cloud modernization, data, DevOps, security, and managed services solutions.
What you will do
- Build enterprise contact center transformations using Amazon Connect, conversational AI, Bedrock, Claude, and AI agents.
- Develop voice AI behaviors, multilingual conversational experiences, prompt and tool-calling flows, and AI observability integrations.
- Build React-based Agent Workspace and administration tooling with CRM integrations for Salesforce, ServiceNow, Oracle, and custom systems.
- Implement serverless, event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis, and API Gateway.
- Author infrastructure with AWS CDK, maintain CI/CD and automated tests, and operate monitoring, alerting, security, and compliance controls.
- Collaborate directly with customer engineering teams through integrations, technical sessions, demos, knowledge transfer, code reviews, mentoring, and proof-of-concept work.
Requirements
- 7+ years of hands-on software engineering experience.
- Hands-on experience with conversational and generative AI, prompt engineering, and tool calling.
- Strong TypeScript/Node.js and Python skills, production React experience, and solid AWS serverless engineering experience.
- Proficiency with infrastructure as code using AWS CDK or Terraform, including multi-account deployment patterns.
- Experience shipping and supporting production systems, automated testing, observability, incident debugging, and full-stack engineering.
- Clear customer-facing communication skills, including technical demonstrations and working sessions.
Nice to have
- AWS certifications and contact center migration experience involving Amazon Connect.
- Experience in government, healthcare, or financial services environments.
- Knowledge of contact center operations, AI observability, accessibility engineering, or consulting and client delivery.
Culture & Benefits
- 100% remote work with a worldwide team.
- Generous holidays, flexible PTO, and competitive phantom equity.
- Exam and certification support, professional development planning, and an annual learning and development stipend.
- Peer bonus awards, a laptop and tools, and equipment and office stipends.
- Inclusive and transparent hiring practices; visa or work permit sponsorship is not available.
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