Senior Manager - Customer Retention

Location: Remote within the United States; up to 10% travel as needed. Not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico, or other US territories.

Salary: $150,000–$175,000 annual base salary, plus eligibility for a target bonus.

Company

hirify.global develops dental technology and practice management solutions focused on improving patient care and practice results.

What you will do

• Own retention strategy and revenue targets for voluntary member renewals across web and call center channels.
• Manage CRM segmentation, personalization, lifecycle communications, and the roadmap for platform enhancements.
• Analyze retention risk, member health scores, cohort behavior, and renewal performance to recommend prioritized actions.
• Build renewal revenue forecasts by channel and coordinate tactical responses to performance gaps.
• Direct multichannel campaigns across the member journey, from onboarding through win-back.
• Partner with Product and Contact Center teams on member portal improvements, renewal funnels, scripts, and handling practices.

Requirements

• 10+ years of marketing experience, including 5+ years in customer retention or subscriber marketing leadership.
• 5+ years of management experience and experience in DTC/B2C environments.
• Bachelor’s degree or global equivalent in a related discipline.
• Quantifiable success improving retention or lifetime value metrics at scale.
• Strong analytical, communication, organizational, presentation, decision-making, and problem-solving skills.
• Experience with CRM platforms such as HubSpot or Salesforce, including segmentation, automation, and personalization; proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.

Nice to have

• Fluency in subscription mechanics.
• Master’s degree or global equivalent.

Culture & Benefits

• Inclusive and supportive environment with an emphasis on innovation, collaboration, and continuous development.
• Health coverage and retirement savings with company match.
• Paid time off, parental leave, and wellbeing resources.
• Education support and additional employee benefits.