Customer Service Representative (Insurance)

Location: Richardson, Texas, United States. Complete in-office training, followed by a hybrid schedule of 80% on-site and 20% off-site.

Salary: $49,367–$59,463 annually ($24.50–$29.51 per hour), plus 10% evening and 20% weekend differentials.

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies, providing insurance coverage and customer support nationwide.

What you will do

• Handle incoming calls, messages, billing questions, policy updates, and coverage inquiries.
• Guide policyholders through coverage needs, policy changes, and available insurance products.
• Identify unspoken customer needs and recommend suitable coverages, limits, and policies.
• Resolve customer concerns while maintaining a positive customer experience.
• Stay informed about insurance products and services and provide accurate, trusted guidance.

Requirements

• At least three years of customer-facing experience.
• High school diploma or GED required; a college degree is preferred.
• Strong customer service, interpersonal, problem-solving, empathy, adaptability, and multitasking skills.
• Availability to work evenings, weekends, and holidays.
• Obtain and maintain the required Personal Lines or Property & Casualty insurance license; no active license is required at hire, and training and exam fees are provided.

Nice to have

• Experience in a high-volume customer service environment with performance metrics, productivity goals, or KPIs.
• College degree.

Culture & Benefits

• Medical, dental, vision, flexible spending accounts, and other health benefits starting on day one.
• Paid time off accrued immediately and 13 paid holidays annually.
• 401(k) plan with up to a 6% company match and immediate vesting.
• Up to $5,250 annually in upfront tuition assistance.
• Licensing, continuing education, eLearning courses, mentorship, and certification assistance at no cost.
• Additional weeks each year may be worked off-site under hirify.global Flex, subject to location and work guidelines.