Customer Success Manager (Telecom/SaaS)

Location: Remote from El Salvador

Company

A subscription commerce platform and IT lifecycle management provider delivering SaaS, managed services, and mobility solutions for organizations worldwide.

What you will do

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from customer outreach and pricing requests through execution.
• Coordinate internal teams to deliver customer commitments and resolve time-sensitive requests.
• Use mobile technology expertise and customer analytics to recommend solutions and build business cases.
• Maintain an opportunity pipeline and contribute to conversion, upgrade, retention, and booking-growth goals.
• Document account activity and recommend process improvements that strengthen customer experience and operational efficiency.

Requirements

• At least 2 years of client relations or account management experience.
• At least 2 years of experience with mobile, cellular, IoT, or related technology solutions.
• Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment.
• Ability to interpret account data and prioritize opportunities and customer actions.
• Clear written and verbal communication skills for customer advising and internal coordination.
• Strong organization and judgment for managing concurrent customer needs, deadlines, and follow-through.

Nice to have

• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Remote work arrangement for candidates in El Salvador.
• Values-driven culture focused on inclusion, individuality, and doing high-quality work.
• Commitment to diversity across race, religion, age, sexual orientation, gender identity, disability, and other intersecting identities.
• Recruitment automation tools may be used under human oversight; hiring decisions are made by people.