11 дней назад
Customer Intelligence & AI Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Intelligence & AI Lead (AI/customer analytics): Building a centralized Customer Intelligence Platform and predictive revenue capabilities that transform customer, product, commercial, operational, support, and financial data into actionable insights with an accent on customer health, retention, expansion, and intelligent automation. Focus on developing predictive models, recommendation engines, AI-enabled workflows, and executive reporting that improve revenue growth and customer retention.
Location: Portsmouth, New Hampshire, United States
Company
is a business payments and cash management company operating across customer payments, revenue management, and financial workflows.
What you will do
- Design, build, and maintain a centralized Customer Intelligence Platform with a unified Customer 360 view.
- Integrate product usage, Customer Success, support, CRM, contract, renewal, financial, billing, sentiment, and engagement data.
- Develop predictive models for expansion, upsell, cross-sell, pricing optimization, churn, retention risk, revenue leakage, and customer health.
- Build recommendation engines and actionable opportunity pipelines that quantify revenue potential and prioritize customer actions.
- Lead evaluation and implementation of AI-enabled workflows, automation, governance, adoption, and performance measurement.
- Create executive dashboards, scorecards, and strategic recommendations for planning, forecasting, operating reviews, and decision-making.
Requirements
- Bachelor’s degree in data science, analytics, statistics, mathematics, economics, computer science, engineering, business, or a related field.
- 8+ years of experience in data science, customer analytics, business intelligence, revenue analytics, machine learning, AI, or related disciplines.
- Experience building predictive models and advanced analytical solutions with large-scale customer and commercial datasets.
- Strong proficiency with SQL, Python, and modern analytics platforms.
- Ability to translate analytical findings into strategic business recommendations and present them to executives.
- Experience influencing cross-functional business leaders across revenue, customer success, support, product, sales, and finance.
Nice to have
- Master’s degree in a relevant analytical, technical, or business field.
- Experience in SaaS, technology, subscription, fintech, or recurring-revenue businesses.
- Experience building Customer 360, Customer Intelligence, or Customer Health platforms.
- Experience with Generative AI, Agentic AI, machine learning, predictive analytics, CRM, Customer Success, support, product usage, or Revenue Operations systems.
Culture & Benefits
- Work on business payments and cash management products handling substantial payment volumes.
- Collaborate cross-functionally with revenue strategy, growth programs, renewal operations, customer success, support, product, sales, and finance.
- Contribute to AI adoption, intelligent automation, executive decision support, and measurable revenue and retention outcomes.
- Inclusive equal-opportunity workplace supporting additional needs.
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