Associate Manager, Customer Support

Location: Hybrid role based in Denver, Colorado, USA. Travel may sometimes be requested, and attendance may be mandatory as directed by the manager. In-person onboarding and/or identity verification may be required.

Base salary: $65,500–$117,370 per year, depending on experience and geographic location. Additional compensation may include annual cash bonuses, stock grants, and benefits.

Company

hirify.global develops software that helps innovators design and make buildings, cars, factories, films, and other products.

What you will do

• Lead, coach, and develop a team of Customer Support Associates.
• Set expectations, monitor performance, provide feedback, and manage performance gaps.
• Manage daily workload, coverage, priorities, and resources to maintain service standards.
• Hire and onboard employees and support their career development and learning.
• Use performance data, customer feedback, and operational insights to identify trends, training needs, and improvement opportunities.
• Lead cross-functional projects, manage escalations, and partner with Product, Customer Success, Sales, and other teams to improve the end-to-end customer experience.

Requirements

• 2–3+ years of leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities.
• Ability to improve individual and team performance against business metrics using coaching, data, and operational insights.
• Strong coaching, feedback, communication, decision-making, and prioritization skills.
• Understanding of customer support principles and commitment to improving people, processes, training, and team capabilities.
• Technical mindset with the ability to evaluate issues accurately and quickly.
• Ability to remain empathetic and composed during escalated situations.

Culture & Benefits

• Culture centered on accountability, empathy, collaboration, continuous learning, feedback, and belonging.
• Values include One hirify.global, Optimistic, Relentless, Ingenious, Brave, and Trusted.
• U.S. health, financial, time-away, and wellness benefits are available.
• Opportunities to contribute to support-related projects and develop expertise in construction technology.