Technical Support Specialist (GolfNow B2B)

Location: Belfast, United Kingdom; scheduled weekend support and an in-person interview may be required

Company

hirify.global is a media and entertainment company operating brands across news, finance, golf, sports, and genre entertainment, including GolfNow.

What you will do

• Provide first-line support for the GolfNow B2B technology portfolio through email, phone, and online channels.
• Own customer enquiries from initial contact through resolution or clear escalation.
• Diagnose product, configuration, and workflow issues and guide customers through effective next steps.
• Manage and prioritise cases, maintain accurate records in Salesforce, and provide timely customer updates.
• Escalate complex incidents with detailed investigation findings while retaining ownership of customer communication.
• Identify recurring issues and product defects, create support documentation, and share improvement opportunities with Product and Engineering.

Requirements

• At least one year of experience in customer support, customer service, operations, or a similar customer-facing role.
• Clear and confident written and verbal communication, including the ability to explain technical information calmly.
• Practical, curious problem-solving skills and the ability to investigate issues and ask effective questions.
• Ability to manage competing priorities while maintaining a high standard of customer care.
• Experience with CRM, case-management, or ticketing tools such as Salesforce and Jira, or the ability to learn them quickly.
• Availability for scheduled weekend support cover and attendance at an in-person interview if required.

Culture & Benefits

• Full-time position within the Digital Platforms & Ventures business segment.
• Collaborative work with Implementation, Product, Engineering, and commercial teams.
• Opportunity to contribute to an inclusive, high-performing support culture.
• Equal employment opportunity and reasonable accommodation support throughout the recruitment process.