Technical Support Advisor (iOS/macOS)

Location: Remote

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You’ll Be Doing:

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

Team Collaboration:

What We’re Looking For:

Customer Service Focus:

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.

Resilience Under Pressure:

Learning & Growth Mindset:

What You Bring:

• Proven experience in customer support or technical assistance, ideally in a call center setting.
• Strong verbal and written communication skills.
• Problem-solving abilities with a flexible, adaptable approach to challenges.
• Confidence in navigating multiple software tools and systems to resolve issues.
• A self-motivated attitude with effective time management skills.

Competitive Pay:

Comprehensive Benefits:

Cell Phone Perks:

Training and Growth:

Referral Bonuses:

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.
• Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of- ** 20 Mbps** download and - 10 Mbps upload speed. - Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You’ll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us.

Ready to Take the Next Step?

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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