7 дней назад
POS Support Representative (Basic Tech Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
POS Support Representative (Basic Tech Support) (Retail/POS): Providing customer support for NRS products and services in a hybrid role based in Guatemala City, with an accent on account management, issue resolution, and accurate documentation. Focus on identifying root causes, resolving customer complaints, and supporting customers through phone, email, and chat.
Location: Guatemala City; hybrid work with on-site availability required in Zone 4
Company
NRS – National Retail Solutions Guatemala provides support for NRS products and services.
What you will do
- Manage customer accounts, provide information, clarify details, and keep records accurate.
- Identify the root causes of customer issues and resolve complaints effectively.
- Provide customer support through phone, email, and chat.
- Document interactions and handle multiple tasks while maintaining professional service.
Requirements
- High school diploma.
- English proficiency of 85% or higher.
- Strong computer aptitude and documentation skills.
- Excellent phone, email, and chat etiquette.
- Flexible schedule and ability to work on-site in Zone 4, Guatemala City.
- Strong problem-solving skills, professionalism, and a proactive team-oriented attitude.
Nice to have
- Previous customer service experience.
Culture & Benefits
- Competitive salary and bonuses.
- Parking subsidy.
- Life and medical insurance.
- Benefits and discounts.
- Growth opportunities.
- Statutory benefits including Bono 14, Aguinaldo, IGSS, IRTRA, and vacation.
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