Integration Specialist (SaaS)

Location: Toronto, Canada

Company

hirify.global provides a subscription commerce platform for selling products through any channel and device, supporting organizations and digital entrepreneurs worldwide.

What you will do

• Become an expert on the PartnerStack platform and stay current with newly released features.
• Coordinate and guide customer onboarding projects from kick-off through launch, including creating work-back schedules and serving as the primary point of contact.
• Train customers on the PartnerStack platform and document key implementation decisions.
• Conduct discovery of partner experiences, goals, and pain points to provide informed, consultative recommendations.
• Collaborate cross-functionally to help customers launch their partner programs effectively.

Requirements

• Experience in customer experience, project coordination, implementations, or a related field.
• Previous experience in the partnerships space and a solid understanding of SaaS businesses.
• Clear, concise communication skills and the ability to convey value to customers.
• Ability to manage stakeholder expectations, prioritize competing tasks, and work effectively in a fast-paced environment.
• Strong attention to detail, problem-solving abilities, self-starting attitude, and willingness to learn on the job.

Culture & Benefits

• Values-driven culture focused on inclusion, individuality, and enabling people to do their best work.
• Collaborative work with cross-functional teams across the organization.
• Inclusive environment welcoming diverse backgrounds, experiences, identities, and perspectives.