Customer Success Enablement Manager (Legal AI)

Location: Hybrid in Milan, Italy, with at least three days per week at the Milan HQ

Salary: €45,000–€65,000 gross annual base salary plus stock options

Company

hirify.global builds legal AI software used by thousands of legal professionals across Europe to make legal work faster, clearer, and more reliable.

What you will do

• Own the hirify.global CS Academy across SMB, Mid-Market, and Enterprise teams and international markets.
• Design and run onboarding, ramp-up, and advanced training programs, including goals, content, schedules, and success metrics.
• Deliver training on client onboarding, sales and expansion methodology, discovery, demos, objection handling, negotiation, and pipeline management.
• Create customer education content in collaboration with the Legal Engineering team.
• Maintain playbooks, scripts, templates, and training materials, turning successful calls, emails, sequences, and deals into reusable assets.
• Work with CS Managers, CSMs, and AMs to apply training in calls and negotiations, and export Italian best practices to international markets.

Requirements

• At least 2 years of experience in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B environment.
• Experience in SaaS, technology, or consulting is preferred.
• Strong PMO skills, including stakeholder alignment, timeline management, structured planning, and impact measurement.
• Confidence presenting publicly through training, workshops, role-plays, and call coaching.
• Hands-on execution skills, including joining calls, analyzing performance data, and iterating on programs.
• Full professional fluency in Italian and English, written and spoken.

Culture & Benefits

• Work with a focused team building legal AI with an emphasis on rigor, clarity, autonomy, and measurable impact.
• Hybrid work with flexibility between home and the Milan HQ.
• Health insurance and daily meal vouchers.
• Performance bonuses and an ESOP stock-options package.
• Team retreats and off-sites.
• Opportunities to lead high-stakes projects and contribute to international expansion.