9 дней назад
Customer Success Team Manager (SMB)
70 000 - 90 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Team Manager (SMB) (Legal AI/SaaS): Leading and scaling a high-velocity SMB customer success engine for a legal AI platform with an accent on retention, adoption, expansion, and scalable customer journeys. Focus on building and coaching the team, optimizing onboarding and renewal playbooks, and using account health and usage data to reduce churn and drive commercial growth.
Location: Hybrid in Milan, Italy, with at least three days per week at the Milan HQ
Salary: €70,000–€90,000 gross annual base salary, plus stock options and performance bonuses
Company
builds legal AI software used by thousands of legal professionals across Europe to make legal work faster, clearer, and more reliable.
What you will do
- Own retention, adoption, and expansion strategies for a high-volume SMB customer base.
- Hire, manage, and coach the Customer Success team against health, retention, and growth metrics including NRR and GRR.
- Build and refine scalable onboarding, engagement, and renewal playbooks for legal professionals.
- Partner with Enterprise Customer Success, Customer Care, Product, and Sales on customer feedback and go-to-market alignment.
- Monitor account health, usage patterns, and churn risks to implement retention and cross-sell initiatives.
Requirements
- 1–2 years of experience as a Team Lead or People Manager in B2B Customer Success.
- Proven B2B SaaS experience managing high-volume, fragmented SMB customer bases at scale.
- Strong customer value, product adoption, and commercial mindset covering NRR, expansion, and renewals.
- Collaborative leadership style focused on team execution, removing roadblocks, and professional growth.
- Fluency in English and Italian, spoken and written.
Culture & Benefits
- Hybrid work with flexibility alongside regular collaboration at the Milan HQ.
- Health insurance and daily meal vouchers.
- Performance bonuses linked to measurable results.
- Stock options through an ESOP package.
- Team retreats and off-sites.
- Autonomous, purpose-driven teams with opportunities to lead high-impact projects.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →