Customer Success Specialist

Location: Hybrid in Milan, Italy; relocation support may be evaluated case by case.

Annual salary: €25,000–€35,000 OTE, plus equity.

Company

hirify.global builds legal AI software that helps lawyers, law firms, and companies make legal work faster, clearer, and more reliable.

What you will do

• Support Italian- and German-speaking customers through chat, email, and calls.
• Act as a trusted advisor and proactively drive product adoption and customer satisfaction.
• Triage, prioritize, and resolve support requests across the full resolution flow.
• Run customer check-ins and feedback sessions, escalating complex cases to the appropriate internal teams.
• Share customer insights with product and other teams to improve processes, reduce churn, and shape the roadmap.

Requirements

• Fluent Italian and fluency in at least one of German, Spanish, or Bulgarian; native proficiency is preferred.
• Fluent English for reading documentation and understanding spoken communication.
• 0–2 years of experience in customer support, customer success, sales, operations, or a similar customer-facing role.
• Familiarity with customer support or sales tools such as Intercom and Notion, with the ability to learn new tools quickly.
• Proactive problem-solving mindset and interest in working in a fast-growing startup.
• Based in Milan or open to relocating to Milan.

Nice to have

• Law degree.

Culture & Benefits

• Hybrid work balancing remote work with in-person collaboration at the Milan headquarters.
• Equity package aligned with long-term company success.
• Health insurance and meal vouchers.
• Performance bonuses tied to measurable results.
• Team retreats and off-sites.
• Autonomous, purpose-driven environment with opportunities to grow and lead projects.