BPO Team Lead - Life Insurance

Location: DXC Manila IPC McKinley Hill, Taguig City, Philippines; in-person collaboration is prioritized.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Manage overall service delivery and team performance for life insurance business process operations.
• Lead the day-to-day work of Customer Service Representatives and communicate business expectations.
• Train, mentor, and equip team members to deliver excellent customer service.
• Monitor transactions, quality standards, process compliance, and service performance.
• Create and maintain reports, analyze data, and provide insights for decision-making.
• Identify process bottlenecks and errors while partnering with Quality and Operations teams on improvements.

Requirements

• Proven experience leading teams handling Life and Annuity Insurance business process transactions.
• Typically 5+ years of relevant industry experience, including at least 2 years in a similar role.
• At least 2 years of people management experience and 2 years managing life insurance products, services, and operations.
• Strong understanding of life insurance products, services, and processes.
• Business process management and optimization proficiency, with strong written and verbal communication skills.
• Ability to work flexible shifts, adapt to changing demands, and multitask.

Culture & Benefits

• Competitive compensation and benefits.
• Professional growth opportunities.
• Collaborative and inclusive workplace.
• Work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.