Middle IT Helpdesk Specialist

Location: Onsite in Paris, France, 5 days per week from Monday to Friday at the client's premises. Initial engagement period: October 1 to December 15.

Company

Provides managed services, technical support, enterprise solutions, product development, and software development through a global team of specialists.

What you will do

• Support and maintain end-user computing infrastructure, including desktops, laptops, monitors, peripherals, and webcams.
• Design, implement, and maintain standardized desktop configurations, operating systems, applications, and security settings.
• Plan and support desktop deployments while managing the full desktop lifecycle.
• Maintain printers, coordinate network printing support, and manage IT equipment stock levels.
• Support and troubleshoot user issues with the SAP Graphical User Interface.
• Coordinate with external IT providers during outages, escort personnel onsite, and provide Smart Hands & Eyes support.

Requirements

• Experience in helpdesk or technical support roles.
• Experience supporting and maintaining Windows and Linux systems in a multi-user environment.
• Knowledge of Active Directory, Exchange, LAN/WAN architecture, TCP/IP, firewalls, VLANs, NAT, hardware-based load balancing, encryption, and network security practices.
• Knowledge of internet protocols and services, including HTTP, FTP, SCP, and DNS, plus experience with monitoring tools.
• French is mandatory.
• Advanced spoken and written English is required.

Nice to have

• Ability to prioritize assignments, manage shifting deadlines, multitask, and work independently or in a team.
• Ability to assess risk, exercise good judgment, and make critical decisions independently.

Culture & Benefits

• Equal-opportunity environment that values diversity and inclusion.
• Opportunity to work within a managed services and technical support function.
• Freelance or individual consultant engagement.

Hiring process

• CV submission.
• Talent call followed by a technical interview.
• Customer interview where applicable, followed by an offer.