11 дней назад
Operations Support Engineer (L2)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Support Engineer (L2) (IT Operations/Integration): Maintaining and supporting mission-critical systems across environments with an accent on second-level incident resolution, observability, middleware, and ITIL-based service management. Focus on analysing root causes, coordinating deployments and rollback plans, and sustaining secure, stable operation across complex integration landscapes.
Location: Strasbourg, France
Company
, part of Accenture, delivers complex public-sector IT projects covering systems integration, informatics, analytics, solution implementation, and programme management.
What you will do
- Maintain the operational stability, security, performance, and continuity of systems across all environments.
- Provide L2 support by analysing and resolving incidents, problems, and service requests within defined service levels.
- Perform corrective, adaptive, preventive, and perfective maintenance while ensuring compliance with technical, operational, and security baselines.
- Monitor system health and performance, respond to alerts, and coordinate with DevSecOps Engineers on deployments, automation, and environment optimisation.
- Support change and release management, including deployment readiness, rollback planning, validation testing, and configuration control.
- Conduct post-incident reviews, root-cause analysis, documentation, runbook maintenance, and knowledge transfer.
Requirements
- At least 3 years of experience in IT operations or application/system support, including at least 2 years in L2 support for large-scale, mission-critical systems.
- Strong understanding of ITIL processes, including Incident, Problem, Change, Release, Event, and Knowledge Management.
- Experience with Linux/Unix, container orchestration, observability stacks, CI/CD pipelines, and configuration-management tools.
- Knowledge of APIs, middleware, integration technologies, API gateways, event streaming, messaging, data transformation, identity and access management, web infrastructure, and content-management platforms.
- Knowledge of database performance monitoring, backup and recovery coordination, system hardening, patching, and vulnerability remediation.
- Strong analytical, troubleshooting, documentation, communication, and collaboration skills in multicultural, multi-vendor environments.
Nice to have
- ITIL Foundation or higher, Linux administration, container-orchestration, or equivalent certifications.
- Experience with mobile build and deployment pipelines.
Culture & Benefits
- Competitive salary package.
- Comprehensive health insurance from the first day.
- Meal allowance through a ticket restaurant card.
- Work on impactful national and European public-sector projects.
- In-house training and online learning opportunities.
- Collaborative environment with regular achievement and milestone celebrations.
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