Project Manager Customer Implementations and Integration Support

Project Manager Customer Implementations and Integration Support

Company

Circularise

Conditions

4 days ago

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will manage customer implementation projects from kickoff through go-live and follow-up. You will coordinate plans, integrations, onboarding, testing, and stakeholder communication while identifying risks and improving reusable delivery processes.

Requirements

• 5+ years of experience in SaaS implementation, enterprise onboarding, technical project management, solutions delivery, or integration support
• Project management skills, including structured planning, clear communication, follow-up, and comfort with ambiguity
• Technical literacy in APIs, data mappings, structured files, testing flows, system dependencies, and integration constraints
• Experience working with business and technical stakeholders
• Experience with enterprise software rollouts, UAT, incident triage, go-live planning, and post-launch support
• Excellent written and verbal English

Responsibilities

• Own customer implementation project delivery from kickoff to go-live
• Act as the day-to-day contact for customer implementation projects
• Build and maintain project plans, milestone tracking, action lists, and decision logs
• Run weekly project meetings and prepare executive progress updates
• Manage scope, timelines, dependencies, and escalation paths
• Coordinate launch readiness, cutover planning, hypercare, and post-go-live follow-up
• Clarify integration scope, data flows, API requirements, and ownership boundaries with customer IT and technical teams
• Translate customer processes into implementation requirements, data mappings, configuration needs, and test scenarios
• Coordinate integration design, testing, issue triage, and defect resolution
• Support CSV imports, data validation, workflow testing, user setup, and environment readiness
• Run onboarding sessions, workshops, training sessions, and user guidance
• Coordinate UAT planning, test scripts, issue logging, feedback consolidation, and sign-off readiness
• Drive customer accountability for required implementation work
• Align commercial commitments with realistic delivery plans
• Surface delivery risks early
• Create reusable implementation playbooks, templates, checklists, and documentation
• Improve onboarding, data migration, testing, and integration-support processes

Benefits

• 30 vacation days
• Monthly allowance on Alleo flexible benefits platform
• Office in the centre of The Hague

Hiring Process

Application → Screening → Intro call → Technical assessment (role-dependent) → Culture interview → Reference check (may occur before offer) → Founder conversation → Offer

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