12 дней назад
Squad Master/Product Owner Private Individuals Onboarding (DBCF)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Squad Master/Product Owner Private Individuals Onboarding (DBCF) (Fintech): Building seamless, secure, mobile-first onboarding journeys and acquisition processes for ING private individuals with an accent on customer experience, conversion, analytics, and regulatory alignment. Focus on steering the squad roadmap, coordinating cross-bank stakeholders, designing experiments, and removing delivery obstacles across KYC, fraud, cybersecurity, risk, mobile, and customer data.
Location: Brussels, Belgium; hybrid work
Company
is a bank focused on help people and businesses move forward through digital financial services.
What you will do
- Lead the evolution of private-individual onboard journeys, Member Gets Member, Bank Switch, and related acquisition processes.
- Monitor conversion, success rates, customer satisfaction, and other KPIs to define experiments and improvements.
- Own the squad roadmap with the Product Lead, balanc customer value, business impact, risk, regulatory requirements, and delivery feasibility.
- Coordinate the squad, facilitate agile ways of work, and translate priorities into clear actions and outcomes.
- Manage risks, dependencies, obstacles, and stakeholder alignment to accelerate delivery.
- Br together stakeholders from Mobile, UX, Customer Data, KYC, Fraud & Cybersecurity, Risk, and other domains to deliver end-to-end customer journeys.
Requirements
- Proactive approach with the ability to lead initiatives autonomously.
- Experience manag multiple stakeholders and dependencies.
- Knowledge of agile ways of work; prior squad management experience is preferred.
- Strong written and presentation communication skills.
- Clear vision for deliver excellent customer experiences.
- Strong plann, project management, delivery, data analysis, and decision-mak skills.
Culture & Benefits
- Hybrid work in Belgium.
- Gross salary based on job category and professional experience.
- Flex Budget, profit shar, pension plan, and public transport reimbursement.
- 20 statutory holidays plus 9–11 additional annual leave days, one regional public holiday, and four bank holidays.
- Telephone subscription and internet allowance.
- Personal growth opportunities and an informal environment with innovative colleagues.
hirify.global-process">Hir process
- Submit a CV and motivation letter through the application process.
- Recruiter contact is available for questions and interview support.
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