Consulting Architect (Telecommunications)

Location: Macquarie Park, NSW, Australia; hybrid arrangement with three days in the office and two days remote or from home.

Company

hirify.global provides telecommunications and connectivity services to Australian consumers, businesses, and communities.

What you will do

• Build trusted relationships with senior and C-suite stakeholders across banking, insurance, and government accounts.
• Develop enterprise-wide technology strategies, roadmaps, and transformation programs across ICT, cloud, applications, security, and managed services.
• Own solution design and major customer engagements, coordinating multidisciplinary teams on proposals, bids, tenders, and tailored solutions.
• Provide market insights, competitive analysis, and emerging-technology perspectives to shape customer and product strategy.
• Connect sales, product, engineering, and delivery teams to ensure technically robust, commercially sound implementation and business outcomes.

Requirements

• Extensive ICT and telecommunications consulting or architectural experience supporting enterprise customers, with expertise in financial services and/or telecommunications.
• Experience developing long-term customer relationships, strategic account plans, technology roadmaps, and enterprise strategies.
• Commercial and contract expertise, including PSOWs, Work Orders, pricing models, financial justifications, and ROI analysis.
• Strong experience leading RFP, RFI, and RFT responses, including technical design, solution articulation, and cross-functional coordination.
• Hands-on experience designing and implementing enterprise contact centre solutions, including contact centre platforms.
• Deep knowledge of enterprise networking, including LAN switching, wireless networks, campus infrastructure, design, implementation, and optimization.
• Experience with modern security architectures, Zero Trust, SASE, WAN, SD-WAN, MPLS, dedicated fibre, hybrid connectivity, and cloud architecture across hybrid and multi-cloud environments.
• Degree or formal qualification in Telecommunications or Information Technology, supported by relevant industry or vendor certifications.
• Strong enterprise ICT architecture background with proficiency in ITIL and TOGAF or equivalent frameworks.
• Exceptional communication, negotiation, stakeholder management, analytical, documentation, architecture modelling, and technology skills, including presentation to technical teams and C-suite executives.

Nice to have

• Experience with NiCE CXone, Cognigy, Genesys Cloud/PureCloud, Microsoft Dynamics 365, AWS Connect, Avaya, or Verint.
• Certifications such as Cisco CCNA, CCNP, or CCIE; Palo Alto Networks certifications; ITIL; or TOGAF.
• Experience with Cisco, Meraki, Aruba, Palo Alto Prisma, Viptela, Meraki SD-WAN, AWS, Azure, or GCP.

Culture & Benefits

• Full-time employment with flexible hybrid working: three office days and two remote or home-working days.
• Competitive remuneration, colleague discounts, an $80 monthly credit, and 25% off hirify.global products.
• Competitive leave policies, additional Connected days, and up to 16 weeks of paid carer-neutral parental leave.
• Collaborative Macquarie Park campus with cafes, convenience facilities, wellbeing spaces, GP, post office, gym, childcare, and a free bus from Macquarie University Metro Station.
• Access to colleague-led diversity networks and free 24/7 counselling and support services.