ServiceNow Solution Architect

TL;DR

ServiceNow Solution Architect (ServiceNow): Leading end-to-end platform architecture and technical delivery for enterprise clients with an accent on cross-functional workflow design and security. Focus on translating complex business requirements into scalable, maintainable solutions while acting as a trusted technical advisor.

Location: Must be based in Australia (Sydney, Canberra, Melbourne, Brisbane, or Perth).

Company

hirify.global is a fast-growing ASX-listed advisory and IT solutions company specializing in strategy, cloud migration, and enterprise technology deployments.

What you will do

• Act as the technical design authority for ServiceNow implementations, owning end-to-end architecture and platform security.
• Design scalable, secure, and maintainable solutions aligned with best practices and regulatory requirements.
• Lead requirements and co-design workshops with business and technical stakeholders.
• Balance architecture leadership with hands-on delivery to ensure practical, high-quality outcomes.
• Contribute to pre-sales activities, including solution designs, technical proposals, and customer presentations.
• Mentor consultants and developers to foster a culture of technical excellence.

Requirements

• Must be an Australian Citizen or Permanent Resident.
• ServiceNow Certified Technical Architect (CTA) certification is mandatory.
• Strong experience in an architect or lead technical role within a customer-facing consulting environment.
• Deep understanding of ServiceNow platform architecture, integrations, data modeling, and security.
• Ability to balance high-level architectural thinking with hands-on implementation.
• Existing security clearance (Baseline or NV1) is highly desirable.

Nice to have

• Experience with ServiceNow NowCreate methodology.
• Domain expertise in Customer Service Management (CSM), Public Sector Digital Services (PSDS), or Core Business Suite (CBS).
• Exposure to government or highly regulated environments.

Culture & Benefits

• Supportive culture focused on innovation, collaboration, and continuous learning.
• Investment in professional development, including industry certifications and study assistance.
• Comprehensive employee benefits, including mental health support and paid parental leave.
• Opportunities for career growth through succession planning and mentorship.
• Veteran-friendly employer with a commitment to diversity, equity, and inclusion.