ServiceNow Solution Architect (ServiceNow)

Location: Melbourne, Victoria, Australia; role based in Australia as part of an onshore Australian delivery team, with flexible location preferred near an hirify.global office and possible attendance at hirify.global or customer sites.

Company

hirify.global is an ASX-listed Australian advisory and IT solutions company with a Cloud Business Solutions team delivering strategy, migration, proactive management, and scalable cloud solutions.

What you will do

• Lead ServiceNow architecture and design from discovery and co-design through implementation, validation, and transition.
• Lead customer workshops, clarify objectives and constraints, and translate outcomes into architecture artefacts, design decisions, delivery guidance, and backlog inputs.
• Design secure, scalable, maintainable solutions across workflows, data models, configuration, integrations, identity, access controls, performance, and user experience.
• Guide multidisciplinary delivery teams and provide architecture input across planning, refinement, testing, defect resolution, release, and transition activities.
• Support presales through solution definition, estimates, demonstrations, proposals, statements of work, presentations, and bids.
• Mentor architects, consultants, and developers while contributing reusable architectures, standards, accelerators, and delivery guidance.

Requirements

• Australian citizenship is mandatory.
• An active AGSVA NV1 security clearance is required at minimum. An existing Australian Government security clearance is preferred.
• Senior-level experience in ServiceNow solution, technical, or platform architecture, or senior technical delivery.
• Ability to lead customer workshops and convert business needs into implementable ServiceNow designs.
• Strong hands-on understanding of configuring, extending, integrating, securing, and delivering ServiceNow solutions.
• Strong understanding of ServiceNow platform architecture, workflows, data models, integrations, security, access controls, performance, and scalability.
• Experience producing delivery-ready architecture and design documentation, leading multidisciplinary technical teams, and supporting planning, estimation, dependencies, risks, and technical governance.
• Experience with presales solutioning, customer demonstrations, proposal inputs, or bids.
• Strong stakeholder engagement, facilitation, written, and verbal communication skills, with the ability to work across industries, customer environments, and delivery models.
• Broad ServiceNow capability across CSM, HRSD, CBS, PSDS, EAM, SPM, FSM, ITSM, integrations, and enterprise workflow use cases.

Nice to have

• ServiceNow Certified Technical Architect (CTA).
• Other current ServiceNow certifications relevant to architecture, implementation, or platform delivery.
• Experience with ServiceNow NowCreate or another structured ServiceNow delivery methodology.

Culture & Benefits

• Permanent, full-time position; the working conditions also state that contract engagement may be available.
• Collaborative culture focused on innovation, continuous learning, respect, excellence, and supportive work practices.
• Career growth through succession planning, internal promotions, mentoring, certifications, and study assistance.
• Employee benefits, recognition and wellbeing platform, mental health support, paid parental leave, and family and caring support.
• Employee referral program with monetary incentives.
• Professional development and maintenance of relevant ServiceNow capability and certifications are expected.

Hiring process

• Submit a complete application online through the hirify.global Careers page.
• Late applications and applications sent by email will not be prioritised; all required questions must be answered.
• The process may also create a talent pool for similar ongoing or temporary opportunities within the next 12 months.