Client Experience Associate - Burke (Banking)

Location: VA - Burke, United States; in-office role supporting multiple branches in the region

Base salary: $40,500–$67,500 per year, plus incentive eligibility.

Company

hirify.global is a retail banking organization focused on delivering customer experiences that support financial wellbeing, customer loyalty, and responsible banking operations.

What you will do

• Process a variety of customer interactions and educate customers about available financial transaction options.
• Identify banking opportunities through meaningful conversations and refer customers to appropriate branch staff.
• Conduct lobby engagement activities and position hirify.global products and digital tools to meet customer needs.
• Apply product and procedural knowledge to solve customer problems and support financial wellbeing.
• Complete teller and branch operations accurately and efficiently while following policies and procedures.
• Support proactive sales conversations, customer loyalty, and growth of customer relationships.

Requirements

• Typically less than one year of related experience or relevant product knowledge; a comparable combination of education, certification, and experience may be considered.
• No university or college degree required; high school diploma or GED is not required for this level.
• Knowledge of banking products, branch banking, customer service, and customer experience principles.
• Accuracy, attention to detail, effective communication, problem solving, and ability to manage multiple priorities.
• Ability to identify customer needs, detect and prevent fraud, manage risk, and follow established procedures.
• Visa sponsorship and STEM OPT participation are not provided.

Culture & Benefits

• Inclusive, supportive workplace focused on respect, customer service, and employee contribution.
• Medical, prescription drug, dental, and vision coverage options, including a Health Savings Account feature.
• 401(k) matching, pension, stock purchase plans, life insurance, disability protection, and dependent care support.
• Educational assistance, wellness programs, and financial incentives.
• Paid parental leave, up to 11 paid holidays, occasional absence days, and 15–25 vacation days depending on career level and service.