Analyst, Customer Service (US Payroll/Tax)

Location: La Aurora, Heredia, Costa Rica

Company

hirify.global is a healthcare company focused on improving healthcare delivery and saving and sustaining lives.

What you will do

• Assist employees with US payroll tax inquiries through phone, chat, email, and support tickets.
• Maintain federal, state, local, county, city, school district, and other employee tax profiles for workers across the United States and Puerto Rico.
• Review payroll data, taxable wages, deductions, withholdings, and employer tax liabilities before payroll processing.
• Prepare and submit monthly, quarterly, and annual payroll tax payments, returns, and filings.
• Reconcile payroll tax reports, wage records, general ledger data, and third-party tax provider reports.
• Resolve tax notices, agency inquiries, discrepancies, and employee questions while maintaining audit documentation and supporting year-end W-2 activities.

Requirements

• Bachelor’s degree in accounting, business, finance, human resources, or a related field preferred.
• At least 2 years of experience in payroll, tax, accounting, finance, HR operations, or customer support.
• Basic understanding of US federal, state, and local taxes, Social Security, Medicare, payroll deductions, and compliance processes.
• Strong attention to detail, data analysis, interpersonal communication, and deadline management skills.
• Proficiency with Microsoft Excel, Outlook, and standard office applications.
• Ability to handle confidential employee and payroll information discreetly.

Nice to have

• Experience with payroll HRIS or tax filing systems.
• Interest in pursuing the Fundamental Payroll Certification or Certified Payroll Professional certification.
• Experience researching tax rules, agency inquiries, or compliance procedures.

Culture & Benefits

• Culture centered on courage, trust, collaboration, ownership, and accountability.
• Cross-functional collaboration with Payroll, HR, Finance, Accounting, and external tax vendors.
• Support for reasonable accommodations throughout the application and interview process.