Product Expert Intern (AI)

Location: Hybrid role based at the London Bridge office in London, UK, with two core office days per week

Salary: £30,000 pro rata

Company

hirify.global is a London-based care technology startup building products that help families find care and enable care providers to manage enquiries, occupancy, finances, and customer support.

What you will do

• Act as the first point of contact for care-provider partners across Found and the hirify.global marketplace through live chat and email.
• Resolve support tickets from first response through final resolution and act as the human escalation point for the AI Agent.
• Write and maintain knowledge-base articles, identify content gaps, and improve customer and AI self-service.
• Investigate customer issues by reproducing problems and reviewing accounts.
• Prepare clear, well-evidenced bug reports for Product and Engineering.
• Identify recurring support patterns and turn customer friction into product improvements.

Requirements

• Availability to transition to a permanent full-time role after the initial four-week internship.
• Early-career profile with the ability to take ownership and contribute from day one.
• Strong written communication skills with a clear, warm, and concise style.
• Technical curiosity and confidence exploring unfamiliar software and accounts.
• Strong troubleshooting skills, organisation, and composure while managing a busy support queue.
• Interest in using AI to work faster and smarter and in collaborating with the AI Agent.

Nice to have

• Experience creating help documentation or working with customer-support knowledge bases.
• Experience identifying, reproducing, or documenting software bugs.

Culture & Benefits

• Four-week internship with real responsibility and a clear route to a permanent position.
• Hybrid office policy with two core office days.
• 26 days of holiday plus bank holidays, pro rata.
• Mission-driven work focused on improving later-life care and supporting care providers.
• Startup environment with a focus on ownership, practical impact, and building support foundations from the ground up.

Hiring process

• 20-minute remote screening interview with the Talent Acquisition Lead.
• Case study assessment with the Head of Customer Success and Commercial Operations Manager.
• Final 90-minute in-person interview with the Co-Founder & CEO and Head of Customer Success.