Junior Customer Support Specialist (Fintech)

Location: Kraków, Poland; hybrid work with most team members in the office two days per week

Salary: 6,500–9,770 PLN gross per month, depending on experience

Company

hirify.global is a fintech scale-up providing affordable financial services and money transfer products, with a multilingual customer support operation serving users across Europe and the UK.

What you will do

• Handle real-time chat and email inquiries using internal translation tools.
• Help users with money transfer statuses, account issues, and verification processes.
• Manage customer interactions empathetically and remain calm under pressure.
• Maintain internal quality standards and follow compliance rules.
• Work with senior customer support agents and Team Leads to resolve complex cases.

Requirements

• Fluent English and strong written communication skills.
• Ability to explain complex processes clearly and simply.
• Empathy, patience, initiative, and adaptability during volume spikes.
• Ability to learn internal support systems and new tools quickly.
• Availability for rotating shifts: 08:00–17:00 and 12:00–21:00.

Nice to have

• Polish, Lithuanian, German, Ukrainian, or Russian language skills.
• Experience in customer support, live chat, call centers, hospitality, or retail.
• Experience with Zendesk, Slack, or Notion.

Culture & Benefits

• Hybrid working environment with flexibility to work from home and the office.
• Holiday allowance, healthcare insurance, and a wellbeing package from day one.
• €1,000 annual development budget.
• Regular in-person events and a pet-friendly office.
• Culture of empowerment, recognition, initiative, and collaboration.