Client Services Representative (Fintech)

Location: Chicago, IL, United States. Hybrid schedule with in-office work Tuesday through Thursday and remote work on Mondays and Fridays. Remote candidates are not accepted.

Salary: $54,000 USD per year, plus a 4% annual target bonus.

Company

hirify.global provides retail trading software and brokerage services for futures markets, supporting more than 2 million users worldwide.

What you will do

• Resolve client inquiries by phone and email concerning accounts, platform functionality, technical issues, and treasury-related matters.
• Educate customers on hirify.global products, services, and commodity futures.
• Manage customer data accurately in Salesforce and develop expertise in support and productivity tools.
• Collaborate with the Trade Desk, Technical Support, Compliance, and other internal teams.
• Identify emerging client needs, communicate feature requests, and help revise customer-facing policies.
• Create knowledge articles and email templates, improve the client experience, and support beta testing of software updates.

Requirements

• Strong computer skills and the ability to learn complex systems quickly.
• Empathy, customer focus, and the ability to connect with clients while addressing their issues.
• Ability to explain complex information and instructions clearly.
• Strong time management and follow-up skills for handling multiple requests.
• Excellent written and verbal communication skills.
• Technical aptitude and the ability to troubleshoot computer issues directly with clients.

Nice to have

• Written and spoken fluency in Spanish.
• At least one year of customer service experience, preferably in a high-volume technology company.
• Experience with CRM and customer service ticketing software.
• Familiarity with the trading industry.

Culture & Benefits

• Hybrid work arrangement with 20 additional flex remote days annually.
• Six company-wide office-optional weeks tied to major holidays.
• 18 days of annual paid time off, seven paid holidays, five conditional holidays, and one service day.
• 401(k) plan with up to a 3.5% company match.
• Health, vision, dental, life, and disability insurance, with life and disability coverage fully paid by hirify.global.
• Paid parental bonding leave and employee development and recognition initiatives.