Overnight Customer Experience Representative, Active Trader (Fintech)

Location: Chicago, IL; Denver, CO; or Westlake, TX, United States. In-person attendance is required 5 days per week during the 9-week onboarding period; after onboarding, remote overnight shifts are expected at least 5 days per week.

Base pay: $28.10–$34.50 per hour for the listed role locations, plus bonus opportunities and benefits.

Company

Robinhood builds financial products designed to democratize finance and improve access to financial markets.

What you will do

• Resolve complex customer issues related to options, margin, and active trading.
• Handle escalated cases efficiently while balancing customer needs, business integrity, and regulatory compliance.
• Analyze customer issues and data to identify trends, escalate findings, and propose customer-focused product improvements.
• Collaborate with Product, Compliance, Engineering, and other cross-functional partners to improve customer experience metrics.
• Build subject matter expertise, contribute to knowledge bases and training materials, and support onboarding.
• Provide customer support for Event Contracts after obtaining Series 3 licensure.

Requirements

• At least 1 year of customer experience in financial services, preferably with active traders or a trade desk.
• Willingness to learn options and margin trading.
• Active Series 7 and Series 63 licenses; Series 3 required within the first 120 days.
• Experience handling escalated customers and de-escalating difficult situations.
• Ability to collaborate with Product, Compliance, and Engineering teams.
• Familiarity with support platforms and CRM tools such as Salesforce.

Nice to have

• Strong interest in financial markets, trading platforms, and fintech innovation.
• Experience with derivatives and risk management.

Culture & Benefits

• High-impact work focused on customer experience and financial technology.
• Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
• Company-paid health insurance for employees and substantial dependent coverage.
• Flexible lifestyle wallet for wellness, learning, and other eligible expenses.
• Paid time off, sick time, company holidays, parental leave, life and disability insurance, fertility benefits, and mental health support.
• Catered meals, office events, and comfortable workspaces.