Customer Engagements Advisor II

Location: Tlaquepaque, Jalisco, Mexico

Company

hirify.global provides technology products and services and operates customer, sales, supply chain, and logistics functions.

What you will do

• Serve as the first point of contact for regular customer accounts and selected top-tier customers on daily operational matters.
• Resolve issues across the sales process, including order status, returns, deliveries, invoicing, and post-sales financial programs.
• Coordinate with sales, supply chain, logistics, and other functions to resolve customer support issues.
• Act as a subject matter contact for specialized topics such as order management and special pricing, and train team members.
• Contribute to process optimization and represent the team on internal operational processes.

Requirements

• First-level university degree or equivalent experience.
• 2–4 years of related experience in areas such as supply chain, customer service, procurement, or financial management.
• Mastery of English and the local language is required.
• Intermediate communication skills and the ability to work with internal and external stakeholders.
• Problem-solving, analytical, teamwork, collaboration, and organizational skills.
• Knowledge of sales operations processes and developing knowledge of local legal compliance issues.

Culture & Benefits

• Full-time employment.
• Collaboration across sales, supply chain, logistics, and other internal functions.
• No shift premium in Mexico.
• Equal employment opportunity regardless of protected characteristics.