Customer Success Manager (Singapore)

Location: Singapore

Base compensation: SGD 100,000–115,000 annually, plus SGD 28,750 variable compensation.

Company

hirify.global provides audience analytics and revenue solutions for media organizations through hirify.global, Tubular Labs, FatTail, and Lineup Systems.

What you will do

• Manage, develop, and grow an assigned portfolio of enterprise customers across APAC.
• Build relationships with customer stakeholders and ensure effective product engagement and support.
• Understand customer business goals and align hirify.global and Tubular Labs solutions with measurable KPIs.
• Oversee renewals, forecast account health, identify churn risks, and negotiate annual renewals.
• Identify cross-sell, upsell, and product optimization opportunities while creating customized account plans.
• Collaborate with internal teams and represent hirify.global at customer meetings and conferences as needed.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years of B2B relationship management experience.
• Experience building consultative customer relationships, handling objections, delivering demos, and negotiating contracts.
• Experience managing and growing enterprise customer portfolios while handling multiple priorities independently.
• Experience working with customers across APAC and business-proficient Mandarin speaking, reading, and writing skills.
• Strong written communication, persuasive speaking, presentation, customer advocacy, and resilience skills.

Nice to have

• Experience working with or for media organizations.
• Experience with SaaS, cloud, media, marketing, or web analytics platforms.
• Salesforce activity, opportunity, and pipeline management experience.
• Familiarity with web and media publishing technologies and debugging tools.
• Additional multilingual skills, including Japanese, and multinational experience.

Culture & Benefits

• Private medical, dental, and vision insurance through Allianz.
• CPF contributions for eligible Singapore Citizens and Permanent Residents.
• 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Flexible work hours, phone and internet stipend, and wellness, learning, and coworking reimbursements.
• Twenty-five vacation days for full-time employees and an annual in-person event.