Technical Support Engineer (TypeScript)

Location: Remote in the United States

Company

hirify.global is building an operating system for school transportation, including routing, driver navigation, live GPS tracking, student transportation data, and family communication.

What you will do

• Investigate complex production issues across applications, APIs, logs, integrations, data, GPS systems, and deployed hardware.
• Read, write, maintain, and improve TypeScript and JavaScript scripts, internal tools, and automation.
• Use APIs and large datasets for troubleshooting, analysis, validation, reporting, and workflow improvement.
• Reproduce bugs and provide Engineering with technical findings, evidence, root-cause analysis, and recommended next steps.
• Troubleshoot Student Information System integrations and data synchronization issues.
• Own complex customer-reported issues through resolution while collaborating with Engineering, Product, Customer Success, and customers.

Requirements

• 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role.
• Strong TypeScript or JavaScript experience, including the ability to understand existing code and write scripts independently.
• Experience debugging software and investigating production system behavior.
• Experience with APIs, logs, backend systems, integrations, structured data, and data analysis using SQL, spreadsheets, or scripts.
• Strong analytical and communication skills, with the ability to break down ambiguous problems and explain technical findings clearly.
• Ability to take ownership of technical issues and design solutions in a fast-moving environment.

Nice to have

• Experience with or strong interest in using AI in everyday engineering work.

Culture & Benefits

• Remote work within the United States.
• Hands-on work spanning software, data, integrations, GPS, hardware, and transportation operations.
• Direct collaboration with engineers and access to the systems and data needed for in-depth investigations.
• Opportunities to build tools that make recurring technical problems easier to solve.