Technical Support Engineer (AI)

Location: Remote, California, United States

Salary: $120,000–$145,000 per year, plus potential equity and bonus.

Company

hirify.global builds an AI connectivity platform for securing, managing, accelerating, governing, and monetizing API and AI traffic across models and clouds.

What you will do

• Investigate and resolve complex technical issues across production and pre-production environments through live troubleshooting calls and email.
• Support customers implementing hirify.global products, including API Gateway and AI Gateway solutions.
• Create knowledge articles that clarify product use cases and complement technical documentation.
• Provide real-time feedback on product performance and customer needs to engineering and product teams.
• Collaborate with Education, Technical Account Management, Customer Success, and Professional Services teams.
• Mentor support engineers and contribute to process, tooling, and service improvements.

Requirements

• 5+ years of experience in a customer-facing technical role such as Support Engineering, Solutions Architecture, or Technical Account Management.
• Strong knowledge of API management, HTTP protocols, and modern application architectures.
• Experience implementing secure authentication and authorization flows, including OpenID Connect and OAuth.
• Expertise with AWS, Azure, GCP, Docker, Kubernetes, and serverless infrastructure.
• Operational knowledge of Git/GitHub, change control, and CI/CD workflows.
• Ability to use AI tools such as Claude and Gemini for technical workflows and diagnostics.

Culture & Benefits

• Engineer-to-engineer collaboration with developers and customer-facing teams worldwide.
• Direct influence on product and engineering roadmaps through customer feedback.
• US-based employees are typically offered healthcare benefits, a 401(k) plan, disability benefits, and life insurance.
• Additional rewards may include equity and bonuses, depending on role and plan terms.