Solutions Engineer (Apple Device Management)

Location: Miami, United States; hybrid work with attendance at the Miami office three days per week, Tuesday through Thursday

Company

hirify.global provides an AI-powered security and IT platform that unifies identity and access, endpoint security and management, and compliance automation.

What you will do

• Advise prospects, customers, and partners on device management capabilities through product demonstrations and technical deep-dives.
• Partner with Sales and Success during sales cycles and customer onboarding, creating scripts, API examples, documentation, and training materials.
• Investigate and resolve complex technical issues as a second- and third-level escalation point alongside Support.
• Share customer feedback, feature requests, and usage trends with Product and Engineering teams to influence the roadmap.
• Improve onboarding experiences, internal processes, technical resources, and knowledge-sharing practices.
• Maintain expertise in MDM standards and integrations across networking, directory services, security, and SSO.

Requirements

• 3+ years of technical experience managing Apple devices in engineering, consulting, pre-sales, or professional services.
• Extensive knowledge of Apple Business Manager or School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books.
• Comfort using macOS Terminal, shell scripts, or Python for automation and troubleshooting.
• Clear verbal and written communication, with the ability to explain complex technical topics concisely.
• Strong customer empathy, emotional intelligence, cross-functional collaboration, adaptability, curiosity, and problem-solving skills.

Culture & Benefits

• Hybrid work environment with three office days per week.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) with a 4% company match, equity for full-time employees, and competitive salary.
• 20 days of paid time off, wellness week, paid family and medical leave, and up to 16 weeks of paid parental leave.
• Mental health, fertility, employee discount, fitness center, lunch stipend, and free parking benefits.
• Inclusive workplace with opportunities for career growth and continuous learning.