Incident Manager

Location: Remote within the United States; employees may live in any of the 50 states, with limited exceptions.

Salary: $106,600–$170,400 annual base pay in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington, DC. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia, the annual base pay range is $101,300–$161,900. Equity awards may also apply.

Company

hirify.global is a U.S. real estate platform helping people navigate buying, selling, financing, and renting.

What you will do

• Lead non-trivial production incidents from detection through mitigation.
• Facilitate incident calls, establish ownership and priorities, and coordinate Engineering, Product, and Support teams.
• Deliver timely updates to technical and non-technical stakeholders and maintain accurate incident timelines.
• Support root-cause analysis, post-incident reporting, retrospectives, and follow-up tracking.
• Improve incident workflows, runbooks, tooling, and operational processes.
• Support Senior Incident Managers during high-severity or complex incidents.

Requirements

• 5+ years of experience in incident management, SRE, or technical operations, or 3 years with a master's degree or equivalent experience.
• Experience coordinating responses to production incidents or operational events.
• Exceptional written and verbal communication skills for diverse audiences.
• Sound judgment and prioritization in high-pressure or ambiguous situations.
• Familiarity with incident management processes, including triage, escalation, post-incident review, and RCA.
• Ability to collaborate with Engineering, Product, and Support teams.

Nice to have

• Experience with Rootly, PagerDuty, ServiceNow, or similar incident-management and on-call tooling.
• Exposure to distributed systems, cloud infrastructure, or large-scale applications.

Culture & Benefits

• Remote work through hirify.global's Cloud HQ distributed-work approach.
• Equity awards based on experience, performance, and location.
• Participation in on-call rotations with a focus on reliability and responsiveness.
• Work in a product organization focused on improving the U.S. real estate market.