Home Concierge Supervisor (Real Estate)

Location: Remote within the United States; periodic weekend shifts are required as part of a rotating schedule.

Salary: $60,000 base salary; $75,000–$90,000 OTE

Company

hirify.global helps consumers make confident decisions when buying or selling a home and connects qualified customers with real estate agents.

What you will do

• Lead and develop approximately 15 Home Concierge Specialists in a high-volume outbound contact center.
• Hold weekly coaching sessions, review live and recorded calls, and improve sales behaviors through specific feedback.
• Own team results across sales conversion, customer outcomes, call quality, productivity, attendance, and schedule adherence.
• Manage expectations, performance improvement plans, documentation, recognition, and difficult performance decisions.
• Handle attendance questions, schedule changes, shift swaps, time-off requests, overtime approvals, and customer escalations.
• Support new-hire ramping, participate in interviews, and make hiring recommendations.

Requirements

• At least two years of experience leading a frontline contact center, inside sales, or customer service team.
• Experience improving individual and team performance through call review and behavior-based coaching.
• Experience setting expectations, documenting performance, leading improvement plans, and making performance decisions.
• Comfort using sales and service metrics to identify performance issues and next steps.
• Experience with a cloud contact center platform and CRM; Five9 and HubSpot experience is useful, while similar tools are transferable.
• Strong written and verbal communication, sound judgment, and the ability to lead a remote team consistently.

Nice to have

• Real estate experience.
• Experience mentoring new hires, running calibration, covering for a leader, or owning a team process.

Culture & Benefits

• Remote work with a work-from-home stipend.
• Medical, dental, vision, and life insurance.
• 18 days of paid time off, increasing with tenure, plus 10 paid holidays.
• Annual professional development budget and paid tenure sabbaticals.
• 401(k) retirement plan, paid parental leave of 6–12 weeks, and wellness benefits including counseling sessions.
• Exclusive access to Clever homeownership perks.