IT Specialist (AI)

Location: Tel Aviv, Israel; 60% capacity from the office on Sunday, Tuesday, and Thursday from 9 AM to 6 PM, with flexibility during exam periods.

Company

Develops AI and data solutions to improve safety, dignity, and satisfaction in caregiver–care recipient interactions for older adults.

What you will do

• Provide technical support to internal employees and manage IT tickets through Jira ITSM.
• Support onboarding and offboarding processes, user identities, groups, access, and SSO through Okta.
• Maintain Google Workspace, Slack configuration, channels, integrations, and other SaaS tools.
• Manage Mac devices with Jamf, including enrollment, policies, and compliance.
• Support employees using Claude, ChatGPT, Gemini, and Lovable, providing basic guidance on models and usage.
• Maintain SaaS licenses, hardware inventory, process documentation, internal guides, and IT workflows.

Requirements

• Currently pursuing a degree in Computer Science, Information Systems, or a related field.
• Availability for 60% capacity from the Tel Aviv office on Sunday, Tuesday, and Thursday, from 9 AM to 6 PM.
• Basic ability to build and maintain AI-generated internal applications with Claude and Lovable, synchronize them with GitHub, and deploy them to AWS hosting services.
• Strong communication skills, a service-oriented mindset, and the ability to manage multiple tickets and tasks.
• Advanced troubleshooting skills in macOS environments.
• Interest in IT operations, SaaS, and modern workplace technology.

Nice to have

• Experience or coursework in identity and access management, device management, or IT service management.
• Familiarity with Okta, Google Workspace, Slack, Zoom, Jamf, Jira, Cloudflare, or Bob.
• Interest in applying AI tools in a business setting.

Culture & Benefits

• Work in a fast-paced AI-driven technology company focused on improving elder care.
• Gain practical experience with modern IT tools and workplace technology.
• Receive flexibility around exam periods.
• Contribute to process improvements and ad hoc IT projects.