Collaboration Services Analyst (AV)

Location: London, United Kingdom; on-site support required

Company

hirify.global is a global law firm advising clients on significant transactions and disputes through tailored legal strategies.

What you will do

• Provide on-site collaboration, conferencing, and AV support in London and remote support to international offices.
• Prepare meeting rooms, configure systems, test audio and video, and perform preventative maintenance.
• Support executive, high-profile, complex, internal, client-facing, and remote-enabled meetings and events.
• Monitor meeting calendars and room bookings, coordinate requirements with organisers and hosts, and troubleshoot live issues.
• Administer and improve collaboration platforms and the Maptician room-booking system.
• Maintain inventory, operational reporting, documentation, service data, and vendor escalations.

Requirements

• At least 2 years of experience in AV, conferencing, or collaboration support, preferably in a professional services or corporate environment.
• Knowledge of Zoom, Microsoft Teams, Cisco conferencing systems, SynergySky, and meeting-room technologies.
• Experience administering collaboration and room-booking platforms such as Maptician.
• Ability to support high-profile meetings and complex live events and resolve technical issues under pressure.
• Strong troubleshooting, analytical, organisational, communication, and problem-solving skills.
• Ability to work independently while supporting international teams and managing multiple priorities.

Culture & Benefits

• Work as part of an international Collaboration Services team supporting offices worldwide.
• Collaborate with meeting organisers, internal stakeholders, local office teams, and third-party vendors.
• Operate in a professional, client-focused environment with an emphasis on service excellence and attention to detail.
• Support inclusive and accessible employment practices, including reasonable accommodations during recruitment.