Trainee - 2nd Level Supporter in the Field of Messaging (Extended Office Time) - REF5828K

Location: Budapest, Debrecen, Pécs, or Szeged, Hungary. Remote work is available only from within Hungary due to European taxation regulations.

Company

hirify.global is a Deutsche Telekom Group subsidiary providing IT and telecommunications services to large customers in Germany and other European countries.

What you will do

• Support end-user tickets, primarily related to Messaging and Citrix.
• Document each task accurately before and after completion.
• Resolve tickets promptly in line with service-level agreements.
• Start escalation procedures for high-impact or critical issues.
• Improve the knowledge base and cooperate with other resolver teams.

Requirements

• English required.
• Availability for 8-hour shifts covering 05:30–20:00.
• Availability for at least 100–140 hours per month and 20–25 hours per week.
• Active full-time student status, or passive student status under the age of 25, for at least one year.

Culture & Benefits

• Part-time internship within a large IT and telecommunications organization.
• Work across teams supporting enterprise customers.
• Remote work is possible from within Hungary.