VP, Post-Sales (B2B SaaS)

Location: Remote, United States

Company

hirify.global provides an infrastructure orchestration platform for provisioning, configuration, governance, and lifecycle management across cloud infrastructure tooling.

What you will do

• Own post-sales outcomes across Customer Success and Support, including net revenue retention, gross retention, renewals, churn risk, and customer health.
• Build and develop the management layer by hiring team leads and managers and scaling the organization from approximately 10–30 people.
• Mature health scoring, QBR cadence, escalation paths, and support SLAs as the customer base and team grow.
• Partner with Sales on renewals and expansion, and represent customer needs in Product and Engineering roadmap discussions.
• Own the post-sales budget and forecast retention, support, and customer satisfaction metrics for executive leadership and the board.
• Coordinate with Sales, Product, Marketing, and Finance on customer lifecycle strategy and expansion.

Requirements

• Eight or more years of Customer Success and/or Support leadership experience, including managing managers.
• Experience scaling a post-sales team through a similar size range and building its management structure.
• Demonstrated ownership of NRR, GRR, churn, and renewal metrics, with measurable improvements.
• Experience creating or significantly improving health scoring, QBRs, escalation management, and support SLAs.
• Strong collaboration with Sales, Product, and Engineering, plus data-driven budget and forecasting skills.
• Experience presenting to C-level leadership and boards, ideally in B2B SaaS with a technical or developer-facing product.

Culture & Benefits

• Fully remote company with work available anywhere in the United States.
• Flexible working hours and a 40-hour workweek.
• Competitive salary and equity package.
• Medical, dental, and vision plans, plus a 401(k) pension plan.
• 26 days of paid time off annually, in addition to local bank holidays.
• Learning and education budget, company offsites, and an international, collaborative culture.

Hiring process

• Introductory call with Talent, followed by an interview with the CRO.
• Interviews with Sales, Product, and Support/Customer Success leadership.
• Case study or presentation, final executive interview, reference checks, and offer.