Head of Digital Product & Experience (AI)

Location: Canada; onsite five days per week

Company

Restaurant Brands International operates major quick-service restaurant brands including Tim Hortons, hirify.global, Popeyes, and Firehouse Subs across more than 120 countries and territories.

What you will do

• Define the product vision, strategic roadmap, investment decisions, and prioritization framework for Tim Hortons’ owned digital experiences.
• Lead Product, Design, and Product Analytics teams, including hiring, coaching, organizational design, and development of product standards.
• Oversee digital guest experiences across mobile app, web, catering, delivery, restaurant-connected journeys, and other digital touchpoints.
• Own product discovery, requirements clarity, experimentation, launch readiness, optimization, and measurable outcomes including engagement, conversion, ordering, loyalty, retention, and digital sales.
• Partner with Engineering and data/ML teams on platform capabilities, APIs, architecture, AI/ML-enabled personalization, experimentation, technical tradeoffs, and delivery quality.
• Align Marketing, Loyalty/CRM, Operations, Support, Finance, Restaurant Technology, and other partners around product priorities and business performance.

Requirements

• Bachelor’s degree in Business, Product Management, Engineering, Computer Science, Design, Human-Computer Interaction, Analytics, or a related field.
• At least 10 years of experience in Product Management, Digital Product, Digital Experience, Product Strategy, or Technology Strategy.
• At least 5 years of experience leading product managers, design teams, product analytics teams, or cross-functional digital product organizations.
• Experience leading consumer-facing mobile app, commerce, loyalty, ordering, marketplace, restaurant, retail, or digital ecosystem products.
• Strong product management, design, analytical, technical, communication, prioritization, roadmap, discovery, experimentation, and agile delivery skills.
• Ability to hire and develop leaders, establish product standards, simplify complex problems, and work effectively in fast-paced, evolving environments.

Nice to have

• Experience with large-scale mobile app, digital commerce, restaurant, retail, loyalty, delivery, marketplace, or omnichannel ecosystems.
• Experience partnering with Design, UX Research, Content Design, Product Analytics, or AI-enabled product functions.
• Experience in franchise, quick-service restaurant, retail, or other environments with direct operational and commercial impact.

Culture & Benefits

• Five-day in-office schedule to support collaboration.
• High-ownership, fast-paced environment with an emphasis on transparency, follow-through, curiosity, humility, and respect.
• Global paid parental leave program.
• Benefits focused on physical, mental, and financial wellness.
• Free telemedicine and mental wellness support.