Unified Communications Engineer (UCaaS)

Location: Sofia, Bulgaria. Full-time onsite role. Travel required: 0–25%. No relocation provided.

Company

hirify.global is a global corporation with an enterprise Global IT environment supporting communication and collaboration services.

What you will do

• Lead the design, validation, testing, implementation, and operational transition of enterprise voice, video, UCaaS, contact center, and collaboration services.
• Act as the technical point of contact for complex unified communications requests, implementation issues, infrastructure problems, and escalations.
• Evaluate technologies, conduct pilots, define standards, and support global UC strategy, lifecycle planning, compliance, and risk reduction.
• Gather and prioritize business and technical requirements, develop solution designs and implementation plans, and manage projects against scope, timeline, budget, quality, and risk expectations.
• Provide advanced support, root cause analysis, documentation, operational runbooks, transition materials, and training for IT and service teams.
• Mentor junior and regional IT personnel, use analytics and APIs to identify improvements, and strengthen performance, adoption, supportability, and user experience.

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Information Technology, Engineering, or a related discipline.
• 1–3 years of relevant experience in unified communications, voice, video, collaboration, contact center, telecom infrastructure, or related enterprise technology services.
• Practical experience designing, implementing, integrating, and supporting Voice over IP communication systems.
• Practical experience with UCaaS and collaboration platforms, including Microsoft Teams.
• Practical experience with contact center technologies, including IVR, routing, reporting, and integration patterns.
• Knowledge of gateways, session border controllers, enterprise routing dependencies, network infrastructure, video conferencing, meeting room technology, and integrated collaboration environments.
• Knowledge of data privacy, audit, information risk, compliance, and security requirements for communication services.
• Experience with reporting, analytics, and API-based data extraction for communication products and environments.
• Experience with project, problem, change, vendor, and lifecycle management, as well as negotiation, matrix collaboration, stakeholder communication, coaching, mentoring, and knowledge transfer.

Nice to have

• Relevant professional certifications.

Culture & Benefits

• Work with an award-winning technology team focused on innovation.
• Exposure to global technology leaders, emerging technologies, and international professional networks.
• Agile work environment with support for experimentation, iteration, and innovation.
• Global learning programs, leadership development programs, and broader career development resources.
• Inclusive culture centered on curiosity, empowerment, continuous learning, and agile collaboration.