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4 дня назад

Customer Experience Specialist, Professional II

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Malaysia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Experience Specialist, Professional II (Technical Support): Resolving customer issues across telephone, email, and chat by troubleshooting applications, products, and vendors with an accent on technical product knowledge, ticket management, and clear communication. Focus on analyzing product malfunctions, documenting interactions, modifying procedures for moderate-scope problems, and escalating complex issues.

Location: Penang, Malaysia; hybrid work is offered.

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners solve operational challenges.

What you will do

  • Resolve customer problems through telephone, email, and chat using technical product knowledge.
  • Troubleshoot applications, products, vendors, and customer environments.
  • Document customer interactions in real time and contribute content for review.
  • Analyze and correct product issues and malfunctions with appropriate supervision.
  • Manage multiple tickets covering a range of technical problems and escalate complex cases.
  • Collaborate with technicians and supervisors while explaining technical issues clearly to customers and management.

Requirements

  • High school education, equivalent vocational qualification, or relevant experience.
  • 1–2 years of relevant work experience.
  • Intermediate skills in Microsoft Word, Excel, and Outlook.
  • Strong customer service, communication, listening, comprehension, and problem-solving skills.
  • Professional work behaviors, including attendance, teamwork, time management, and knowledge of job-related procedures.

Culture & Benefits

  • Hybrid work options and adaptable working hours.
  • Summer Flex Fridays and Focus Fridays.
  • Annual company-wide well-being day.
  • Collaborative environment focused on learning, leadership, and work-life balance.

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