Customer Support Specialist

Location: Vietnam; fully remote

Company

hirify.global is a global technology company providing ride-hailing, freight, delivery, intercity travel, and financial services across dozens of countries.

What you will do

• Respond to customer inquiries by phone, email, and chat.
• Resolve customer issues quickly and professionally.
• Process returns, exchanges, and complaints.
• Document every customer interaction and update records in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Keep customers informed about the status of their inquiries.

Requirements

• Fluent Vietnamese and English required.
• Strong oral and written communication skills with a polite, professional communication style.
• Ability to process large volumes of information with attention to detail and accuracy.
• Proficiency with a computer and basic office programs.
• Experience working with CRM systems and specialized software.
• Availability for a flexible 2-and-2 rotating schedule.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• International collaboration and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, and volunteering projects.
• Co-financed language courses and internal speaking clubs.

Hiring process

• Application and Talent Acquisition interview.
• Hiring Manager interview.
• Offer and hiring.