Customer Success Manager (SaaS)

Location: Must be based in Stockholm, Sweden (Hybrid: 3 days onsite)

Company

hirify.global is a leading public tendering and bidding platform dedicated to connecting public buyers and suppliers across Europe.

What you will do

• Manage a portfolio of supplier customers, acting as their primary point of contact and trusted advisor.
• Drive retention and growth by identifying expansion opportunities and collaborating with the Sales team.
• Proactively identify customer friction points using HubSpot data to influence product development.
• Build and maintain strong relationships with key customer stakeholders to ensure consistent platform value.
• Resolve customer issues related to onboarding, billing, contracts, and access via ticketing systems.

Requirements

• Fluent in Swedish, Dutch, and English required.
• 2-3 years of experience in Customer Success, Account Management, or SaaS client-facing roles.
• Proficiency with ticketing systems, CRM tools, and digital workflows.
• Must be based in or have existing work authorization for Sweden.
• Ability to work in a high-volume, fast-paced environment with clear SLAs.

Culture & Benefits

• Hybrid work model balancing flexibility with onsite collaboration.
• Competitive salary packages and pension plans.
• Health and insurance plans.
• Paid parental leave and social events.
• Dynamic, international environment focused on continuous growth and trust.