Technical Service Engineer (Field Service)

Location: Bangkok, New Phetchaburi Road, hirify.global Technical Service Office; regular travel to customer sites such as hospitals is required. Normal working hours are Monday to Friday, 8:00–17:00.

Company

hirify.global develops medical devices, digital solutions, and advanced services for vital organ therapies, with a focus on improving kidney care and dialysis experiences.

What you will do

• Install, commission, service, and maintain acute therapy medical devices at customer sites.
• Perform preventive maintenance, corrective maintenance, decontamination activities, and related service work.
• Communicate with customers, team members, business contacts, and internal functions including Sales, Marketing, Quality, Regulatory, Finance, and IT.
• Document service activities, equipment maintenance records, personal performance, and inventory data accurately and on time.
• Plan required service and preventive-maintenance parts and maintain accurate system inventory records.
• Meet service-level KPIs and follow procedures, policies, and quality-system requirements.

Requirements

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• At least 1 year of experience in maintenance service for medical devices.
• Own car for business use and a valid driving license.
• Ability to work independently and as part of a team, with a disciplined and customer-focused approach.
• Practical English communication skills are required.
• Computer proficiency, including Microsoft Office.

Culture & Benefits

• Work focused on extending patients’ lives and improving care-team capabilities.
• Car allowance and fuel card.
• Telephone allowance.
• Provident fund and group health insurance.
• Fixed and variable bonuses, flexible benefits, and annual leave.