Customer Service Team Lead - Bilingual

Location: On-site in Kenosha, Wisconsin, United States

Salary: $33–$38 per hour, with additional growth and earning potential.

Company

hirify.global is a family-owned North American distributor of shipping, industrial, and packaging materials with more than 10,000 employees across 15 locations.

What you will do

• Coach and develop bilingual customer service representatives on product knowledge, policies, procedures, and performance metrics.
• Review phone, email, and other customer interactions to evaluate quality, track results, and provide feedback.
• Conduct performance reviews and deliver training and coaching to improve representative success.
• Facilitate team meetings and one-on-one sessions covering policy updates, company information, and development.
• Handle escalated customer issues and provide weekly support for customer interactions.
• Recommend process improvements that increase efficiency and customer satisfaction.

Requirements

• High school diploma or equivalent required; a bachelor’s degree is preferred.
• At least 3 years of customer service experience.
• At least 2 years of leadership or supervisory experience preferred.
• Effective communication skills.
• Fluent written and verbal English and Spanish required.
• All positions are on-site.

Culture & Benefits

• Health insurance coverage and a 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.
• On-site café with affordable daily meal options from local restaurants.
• On-site fitness center, walking paths, and clean, modern facilities.
• Employment requires completion of a pre-employment hair follicle drug screening.