13 дней назад
Service Coordinator (Microsoft Dynamics 365)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Coordinator (Microsoft Dynamics 365): Coordinating service operations while supporting Microsoft Dynamics 365 deployment, user adoption, and continuous process improvement in Japan with an accent on ERP support, service administration, and cross-functional collaboration. Focus on validating data, delivering user training, resolving functional issues, and supporting go-live and post-implementation activities.
Location: Tokyo, Japan; onsite contract role
Company
is a global flow control and instrumentation company serving customers across multiple industries.
What you will do
- Coordinate service operations and provide administrative and functional support for service teams.
- Act as the local subject matter expert and first-line support contact for Microsoft Dynamics 365.
- Support D365 implementation, deployment, testing, data validation, data mapping, UAT, and go-live readiness.
- Deliver user training, workshops, refresher sessions, and maintain guides and process documentation.
- Identify process improvements, monitor user adoption, and promote D365 best practices.
- Collaborate with Service, Operations, Finance, Supply Chain, and regional and global D365 teams.
Requirements
- Bachelor’s degree in Engineering, Business, Information Systems, or a related discipline.
- At least 5 years of experience in service operations, service coordination, technical support, or engineering environments.
- At least 3 years of hands-on ERP experience, preferably with Microsoft Dynamics 365.
- Experience with service management, field service, maintenance, or customer service functions.
- Understanding of service operations, inventory, logistics, and warranty management processes.
- Fluent Japanese and business-level English communication skills are required.
Nice to have
- Experience participating in ERP implementations, upgrades, or digital transformation projects.
Culture & Benefits
- Work with regional and global teams on D365 improvement initiatives.
- Participate in post-implementation and Early Life Support activities.
- Contribute to continuous improvement and business process adoption across the Japan business.
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